I can never leave the details out of a good story, even if it is too long. Here's the story of our trip to Italy. It started out rough, but I learned many lessons along the way. If you want a good, but more abbreviated story, scroll down to the bold letters.
First, I was a stickler on us packing light. I told mom she could only have one bag and it needed to be a backpack because we were going to be hiking in Cinque Terre and I didn't want to be embarrassed by the echoing thud of her luggage wheels trekking down the cobblestone streets of Italy. So, we each checked a backpack and had one small carry on. Mom had her purse and a bag and I had the top of my backpack, which is like a fanny pack.
We flew out of MSP on Northwest even though our flight was through Delta. The waitress at TGI Fridays in the Northwest terminal noticed our itinerary and said, "Oh good, you're flying Delta." Perhaps this was some sort of omen. When we got back to our gate, they were boarding. Mom and I did not get seats together so we took our separate seats. I had the window seat next to a jolly Jewish man wearing a skullcap. When I scooted in and sat down he considerately told me and the guy on the other side of him that he had placed the arm rests up for comfort, but we were more than welcome to put them down. He sat reading the paper with his arms stuck out in front of him, not to impede on our space. I already respected this guy and I hadn't even talked to him yet. When the plane started to take off, he quickly folded up his paper and took out his prayer book and began to muttering. I felt rude doing my sudoku in the presence of this, so I closed my book and folded my hands, hoping to hone in on some of his goodness.
There were already two lessons that I will have learned from this day thus far. One, always pack a change of clothes in your carry on. And, two, don't pray to false Gods! HA! Mom was squished between two guys. One of which asked her if she wanted a mint, TWICE! I said that she should have asked, "Do you
want me to have a mint?"
We only had two hours to catch our next flight at JFK airport in New York, so I rushed up to the gate to find out our connection. The lady told me we had to take a train to Terminal 3. I now HATE Terminal 3! We ended up asking three more people how to get to terminal three.
When we got off the train, the only place to go was to an elevator. We followed a pack to the elevator. As the doors opened, I could see a women inside who was visibly distressed. The first two people to enter the elevator were TSA employees and they seemed to be helping her. Everyone who got on the elevator was asking them how to get to terminal 3. As they were all trying to figure it out, the women was saying, "My son. My son! I have to get back to my son." I immediately thought of when I
lost Owen at the zoo, but as I searched her face I could see the panic wasn't nearly as deep as mine would have been and I supposed that her son was older. We passed him once and I could see through the glass elevator that I was right. He was about 8 or 9, still very scary, but not as scary as if he was three. Some passengers complained about going back down, but the boy was actually on the floor we were all suppose to be going to. they didn't even know where they were going and neither did we. When we got back to the boy and the doors opened, the boy was completely unfazed. As we got out, I looked back to make sure mom was with me and she was fighting tears. It was not the last time one of us will cry on this trip.
When we walked into Terminal 3, an attendant told us to use a kiosk because we weren't checking luggage. Apparently this was suppose to
save us time. The kiosk didn't work for us, so he came and helped us. It still didn't work, so he sent us to the kiosk help line. We were third in line and waited 30 minutes! Meanwhile, the entire baggage check line wound down and re-lined up in the security check line. Turned out the reason ours wouldn't work was because mom was assigned an emergency exit row. Jim thought he was doing us a favor with that seat.
Mom got her boarding pass, but they said what I had was fine. We went to the now very long security check line. There was only one guy checking passports and he was chit chatting with two friends and was very possibly stoned. Occasionally, an employee would bring a customer to the front of the line and let them through. I'm now guessing that these people were running late. Had they not done this, our 40 minute wait may have been more like 20 minutes. When we got through the check we had only 15 minutes before our flight was scheduled to leave. I told mom that I was going to run ahead because we didn't know how far it was. It was far & they were loading.
By the time mom got there, there were still a lot of people to load so she went to the bathroom next door and then I did. When I came back, mom was in line and there were only a few people left to board. Mom saw me and started to go as I was getting my stuff together. She went through, but I was sent back to the gate desk because I didn't have a boarding pass, just a seat assignment. The same paper that got me through in St. Paul. Anyway, when I got to the desk I set my stuff down and handed her my papers. That's when I noticed
I no longer had my passport in my hand!
As soon as I noticed, I felt a pang of panic and I uttered, "My passport." She must have misunderstood because she said she didn't need it, but as I began to rifle through that damn fanny pack it became clear. "I don't have my passport anymore." I looked up to mom with fear on my face. She told me to run back and check the bathroom. As I ran I could hear her voice echoing in my head back in St. Paul, "Do you want me to hold onto that?" Why didn't I let her!? I ran into the stall, checked the counter, and ran back in seconds. "I don't have it! I don't have it!" Mom wanted to come out and help me look, but they said she couldn't unless we weren't taking the flight. That's when I lost it. I couldn't think straight. Fragments of thoughts raced through my head: "Mom can't speak Italian. What if she had boarded without me? I've ruined the trip. How many times did she ask to hold my passport for me? What will we do? Did I get pick pocketed? Did I drop it? Did somebody pick it up? What will happen? Where will we stay? What about our reservations? I've ruined the trip. Will we miss our flight? Can we catch another?" All of these things rushed through my head as I tried to figure out what to do.
Kelly, the most amazing Delta employee there could possibly be, who was printing my boarding pass, was so calm. She had obviously seen this before. In her New York, J-Lo accent, she told me to check my bag again. I emptied it. Not there. She told me to go back and check the bathroom. I asked if I had time. She told me I had 4 minutes. I sprinted back to the bathroom, banged open my stall, scanned the counter, saw the garbage hole, flipped open the door for it, pulled out the can and dug in, tossing used paper towels everywhere trying to push thoughts of other contents from my mind. From the corner of my eye, I saw I was being watched. I glanced up without stopping. The TSA employee said, "Can I help you?" I shoved the can back yelling, "My passport! I've lost my passport!" quite aware of my hysterical state. As I ran out the door, I heard two other patrons gasp.
Back at the desk, they were paging the last two passengers on our completely full flight. Three employees were now at the desk: Kelly, ___ Strickland, and Rolando. My came out of the gate now, which sent me in more hysterics. She said it doesn't matter. We're not going. Which made it even worse because I just couldn't accept that. Kelly and Rolando were asking where we had been. I told them, still in hysterics, "I ran! I just ran! I don't even know where from." They called up to the check point, but they said no passport had been found. Then Rolando, my hero, said he would go see if he could find it. I looked at him in disbelief and heard Kelly say, "Go! Go!" and he ran!
The last two passengers boarded and Kelly admonished the last one, who strolled up to the gate and answered, "What? I had ten minutes left." Kelly then started working out the details for us. She began by pulling our luggage from the flight. She found out, it hadn't even made the flight. This was my first breath of relief that this may have happened for a reason. Then she told me that had I got on that flight without noticing I didn't have my passport, I would have been sent right back as soon as I got there. Who knows what would have happened with mom or the cost of things, but that would have been some serious disappointment and jet lag. She started telling us how I could get an on the spot passport, but it was VERY expensive. And there was another flight leaving in two hours. She checked availability. She made my impossible situation feel much less dismal. She tried to cheer us up by telling us that now we could spend a night in New York, but so far, we were not impressed with New York, other than I did get to see the Statue of Liberty as we were landing. Then Kelly said, "He's got it." I was totally confused, but then realized she was looking down the terminal. Rolando was running up, out of breath, with my passport! Turns out is
was at the check point. Probably sitting with the guy I accused of being a stoner. Hello, karma. Lessons number 3 & 4: don't judge others and listen to your mother.
I walked out to embrace him. "Did I make it?" he asked beaming, but with concern in his eyes. Kelly replied, "It just left four minutes ago." I told him I didn't care and thanked him profusely. Now Kelly really went to work. She was determined to make the rest of our journey carefree. She found out there were seats on the next flight and made several phone calls to her manager and the manager of Aitalia to get any additional costs waived. She wasn't able to speak directly to the Aitalia manager because he "stepped away" for an indefinite amount of time, but she was assured that her message would be taken to him. She told us to go to the main desk and ask to speak to Rosario. Then she spent about 10 more minutes making sure our luggage was located at the baggage claim and could be taken to the flight on time. All the while Rolando stayed and lifted our spirits. He was so proud of his work and to give Delta a good name. Eventually he had to leave. Kelly stayed on the line. She had another flight to open across the row and eventually she had to pass the phone to the third person, the Strickland girl. She left her with specific instructions, but we lost some hope when Kelly left.
When the Strickland girl hung up the phone we asked her if the bags would make the flight. She said, "Yes. Probably." She had some trouble printing our boarding passes, but finally got them out, gave us directions and sent us on our way. We now had a little over an hour before our next flight. We found the terminal with only one wrong turn. We ended up in an Aitalia office. The people inside completely ignored us for several minutes and finally told us to go upstairs. Upstairs the hospitality was much the same. We walked up to several Italian ladies sitting around talking. We said we needed to speak to Rosario and explained our story. Two of the women walked away and the third one looked at us skeptically, did something on her computer, and then said, "Ah" and called Rosario over. She didn't let us talk to him. She basically just asked him if he knew our names. Obviously he had not gotten the message, but they must have figured out that we were legit and they sent us down to the baggage check area. As we walked up, the Italian women said, "No. Go to her," pointing to the second, older woman. The first woman didn't seem to mind this rudeness. The second lady checked us in and gave us seats with a whole row to ourselves and nobody behind us, so we could recline! Now we were really happy with our situation despite how stressful it all had been.

We went through security again, mom holding everything now, found our gate and with over an hour left, we decided to get a glass of wine at the bar right next to the gate. We ended up telling the bartender our story as we watched the sunset over the skyline of New York. I was feeling optimistic again. Shame on me. We asked our bartender to take the first picture of the trip, knowing that I
had to blog about this. As we squeezed past two other patrons, Mom's wine spilled all over her red sweater. Not wanting to ruin the picture perfect moment, I stood in front of her and got some wine absorbed into my shirt! All of a sudden we hear our names being called to the gate over the PA. We still had 40 minutes before departure and we had checked in at the gate! We paid and boarded with the panini I bought thinking it was too late to get a meal.
We sat on the plane waiting to leave. I ate my sandwich shortly after we got in the air and then we were served a wonderful dinner of pasta, fish, vegetables, bread and dessert. Afterwards, I took an Ambien and tried to sleep, but I was never able to. We arrived in Rome the next morning and guess what? No luggage.
Saga to be continued....